We hope you are happy with your purchase, but in the unlikely event that your expectations are not met, please Contact Us and we will try to sort out the problem immediately. If you wish to return an item (items must be returned within 5 working days), it will be your responsibility to meet the postage and packing costs. Should there be a genuine reason for the return and items are in an unused and as new condition, you will be refunded in full for the actual cost of the item. If we have send you incorrect goods in error, then we will also refund the return postage costs. Personalised and made to order items items may not be returned unles they are faulty. This does not affect your statutory rights.